QuickDFW.com - Dallas/Fort Worth - Click It, Read It, Go!

Help Center: Frequently Asked Questions

Following are our answers to frequently asked questions (FAQs) about QuickDFW.com and Quick.

Frequently Asked Questions about Advertising

1. Where can I find information about advertising on QuickDFW.com?
For information about advertising on QuickDFW.com call Sandra Henry-Sayre at 214-977-4052.

2. Where can I find information about advertising in Quick?
For information about advertising in Quick, call 214-977-2252.

Frequently Asked Questions about Content

1. What type of content can I find on QuickDFW.com that I won't find in the Quick newspaper?
QuickDFW.com and its cousin site, DallasNews.com, constantly update information and deliver breaking local, national and international news throughout the day. The site also incorporates interactive features and services such as video and audio, forums, polls and breaking news alerts.

2. What content from the Quick newspaper is not available on QuickDFW.com?
Because of the volume of content being produced by Quick on any given day, QuickDFW.com staff selects only stories that seem most relevant for our Web audience, supplemented with breaking news coverage from DallasNews.com.

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3. How can I locate the information I want on QuickDFW.com?
To locate a story, section or certain information on QuickDFW.com, we suggest trying the navigation links on the left side of site pages, or the search box right below the links. To search, type in keywords for the information you wish to find and the search tool will display matching items available on QuickDFW.com.

4. Whom may I contact about reusing content from QuickDFW.com?
Everything on QuickDFW.com is intended for personal use of QuickDFW.com visitors only. Individuals may interact with or download an article or item of the content for personal, non-commercial entertainment or information use, provided you do not remove any trademark, copyright, or other notices contained in the content. However, you may not reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the content in any way or for any other purpose without permission.

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5. When is QuickDFW.com updated?
On weekdays, our Web site is updated periodically through the day and night with new information, breaking local, national and international news. Weekend updates come from our cousin site, DallasNews.com.

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6. It looks like certain sections of QuickDFW.com have not been updated. What's wrong?
Our Web site's news and information is continuously updated throughout the day and night. Sometimes browsers "cache" the site for faster downloads, resulting in some users receiving an older version of our site or a page. We suggest clicking on the "refresh" button to display the most recent version of our site. If the "refresh" button does not work, go to your browser tool bar and pull down the "Tools" menu and go to "Internet Options". Then, on the "General" page, under "Temporary Internet files" click "Delete Files." This should allow you to see the most up-to-date version of our Web site.

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7. What if I have other questions or comments about QuickDFW.com?
We welcome your feedback and would be happy to answer any questions about QuickDFW.com. Please feel free to contact us directly through our Help Center Feedback Form. Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

Frequently Asked Questions about Technical Issues

1. Who do I contact if I am having problems with QuickDFW.com?
Please complete our online Help Center Feedback Form (http://www.quickdfw.com/registration/cs_form.html). Our customer service staff is available to answer your questions or help you with a problem during business hours Monday through Friday.

2. I subscribe to America Online. My Web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
The best solution is to download the latest version of AOL's software by going to keyword: upgrade in your AOL software. The upgrade is free and versions are available for Windows and Macintosh. The latest version should make your entire Internet surfing sessions more enjoyable due to new features and upgrades in AOL's software. Also note that AOL "caches", or copies, our site into its main computers as a way to speed the viewing time of pages for its members, so you may not necessarily be viewing the most current news on our site.

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3. I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 5.0 or higher, Netscape 6.0 or higher and Mozilla 1 and higher. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to latest version of one of these. All upgrades are available free of charge from Microsoft, Netscape and Mozilla. Just follow the directions you find on their sites.

4. Do you provide streaming video on your site?
At QuickDFW.com, we deliver some video content and video news stories. To find streaming video clips, look for a video link and the description of the video clip alongside related articles. For your convenience, we segment full newscast videos into shorter segments for easier and faster downloads.

5. How do I watch streaming video online?
Video is available on our sites in both Windows Media and Real Player formats. Generally, we use Real Player for some of our archive content. For live feeds broadcast online and more recent news clips, we use Windows Media Player. Windows Media Player is a program provided by Windows and is available for free. To access this free software, please go here. This link should take you directly to the Windows Media Player download page. Look for the text link that says "Download Windows Media Player 9 Series" - when we checked last, it was at the top of the page under the headline "Get the Latest!". From there, you simply click on the download link and follow their directions. Windows Media Player is also available for Mac users. Simply use the same link to access the Media Player site. In the middle of the page, near the top, you will see the headline "For Third Party Platforms" - select the appropriate link (matching your Mac version) and download the software by following their directions.

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